How to Create a Sub Account Under Your Master Account

How to Create a Sub Account Under Your Master Account

How to Create a Sub Account Under Your Master Account

If you manage a Master account, you can now create Sub Accounts directly from the dashboard with a single click. There’s no need to submit a request or wait for manual backend setup—the entire process takes less than a minute, with key settings configured automatically.

What happens automatically when you create a Sub Account

  1. Billing is assigned automatically — billing is linked to the new Sub Account as part of the creation process.
  2. Deliverability settings are inherited — the new Sub Account automatically uses the Master Account’s deliverability settings, so no additional configuration is required.

Step-by-Step Instructions

Step 1: Open Sub Account Management

  1. Log in to your Master Account and go to Plans & Billing from the main menu.
  2. Select the Sub accounts management tab. Here, you can view your existing Sub Accounts and their usage.
  3. To create a new Sub Account, click Create sub-account in the top-right corner.



Step 2: Enter the Sub Account Details

A form will open where you can enter the details for the new Sub Account. Complete all required fields marked with an asterisk (*).


  • Login Details
    • Login email — the email address the Sub Account user will use to log in.
    • Password — the password the Sub Account user will use to log in.

      Note: You don't need to create a password manually. Click Generate password to automatically create a secure password.

  • Contact Details
    • First name
    • Last name
    • Phone number

  •  Business Details
    • Website
    • Country
    • State/Province
    • City
    • Address

Once all required fields are completed, click Create sub-account at the bottom of the form.

Step 3: Share the Login Details

After the Sub Account is created, a confirmation window will appear with the new account's login email and password.
The Sub Account is active immediately, so there is no email confirmation step to complete.

Use the copy icons next to the email and password to copy the login details.
Important: Share the login credentials securely. We recommend using a password manager or private messaging method. For security reasons, avoid sending the login email and password together in the same email.




If you want to create another Sub Account, click Create another.  Otherwise, click Done to close the confirmation window and return to the Sub accounts management page. The new Sub Account will now appear in your list.

What Happens Automatically

When you create a Sub Account, several settings are configured automatically:
  • Billing is assigned automatically — billing is linked to the new Sub Account as part of the creation process.
  • Deliverability settings are inherited — the Sub Account automatically inherits your Master Account's deliverability settings, so no additional deliverability configuration is required.
  • The account is active immediately — there is no need to wait for manual backend setup or email confirmation.

Why Create Sub Accounts from the UI?

Creating Sub Accounts directly from the dashboard eliminates the need to submit a setup request or wait for manual configuration.

This makes it faster and easier to onboard new Sub Accounts, especially when managing multiple accounts.


Frequently Asked Questions

Do I need to confirm the Sub Account's email address?

No. The Sub Account is active immediately after it is created. The user can log in right away using the credentials displayed on the confirmation screen.

Is billing set up automatically?

Yes. Billing is automatically assigned to the new Sub Account as part of the creation process. No separate billing setup is required.

Does the Sub Account inherit my Master Account's deliverability settings?

Yes. The new Sub Account automatically inherits the deliverability settings from your Master Account, so no additional configuration is required.

If needed, you can update the deliverability settings later from within the Sub Account.

Where can I find my Sub Accounts?

Go to Plans & Billing > Sub accounts management.

This page displays your existing Sub Accounts, including their account type and usage.

What if I forget to copy the password?

The password is displayed on the confirmation screen immediately after the Sub Account is created. Make sure to copy and securely save it before closing the window, as the password is only displayed once for security reasons.

If you don't save the password or lose it later, please contact tinyEmail Support for assistance with resetting it.


Need more help?

If you have any questions or need assistance creating a Sub Account, contact the tinyEmail Support team using the chat icon in the bottom-right corner of your dashboard.




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