Uploading records to a new audience

1. Log in to the tinyEmail dashboard.
   
2. Click Audience in the side menu.
   
3. Click Add new and select Upload file (maximum file size 100 MB).

1. Enter a unique name for the new audience. 
2. Check the box to confirm that you have permission to send email messages to these contacts.
3. Click Continue.
   
   

3. Prepare your CSV file

You can download the sample CSV template from the upload window and populate it with your contact data.

1. Open the template in a spreadsheet tool such as Google Sheets or Excel.
2. Add subscriber records so that each row represents one contact.
3. Ensure required fields are completed.
4. Download or export the file as CSV.

4. Uploading the file

1. On the Bulk Add Customers page, click Upload data from file.
2. Select the CSV file from your device.
3. The system processes the file and prepares the field mapping screen.
   

5. Map the fields

After uploading, tinyEmail displays each detected column.

For each column:

1. Confirm that the column content matches the suggested field label, or
   
2. Select the correct field from the dropdown menu.

Once all columns are mapped correctly, click Review.

6. Reviewing and Fixing Errors

During the review stage, the system validates your data and highlights potential issues such as:

1. Duplicate records
2. Incorrect email formatting
   
3. ​Missing required values
   
4. Invalid data formats
   

You can:

Edit certain values directly in the review table, or

Fix issues in the original CSV file and upload it again.

Optionally, you may choose Upload Rows Without Errors to import only valid records while correcting the remaining ones later.

When all rows pass validation, click Upload to complete the import.

Some errors (like a badly formed email address or missing address) can be fixed directly on this page. Double-click a cell and change the value (or add a missing value). 

Some errors cannot (like a duplicate record) be fixed on this page. In those cases, click the X in the corner to close the window, go back to the CSV file, and fix the errors. Upload the file again and restart the import process. 

Optionally, click the Upload Rows Without Errors button. You can create a new audience and upload the records without errors. Complete the import later by adding the repaired records to the newly created audience.

When the records are error-free, the AI displays the All rows pass validation! message. Click the Upload button.

Confirming the upload

To see the upload results, click the Audience link on the side menu. Scroll down the page and locate the new audience. tinyEmail adds a Manual tag to the audience row.

Click the audience name to see a list of subscribers and engagement data once you start using the audience. 

Uploading records to an existing audience

You can use the bulk import tool to import new subscribers to an existing manual audience. This is a useful feature if you don't want to create a new audience. Another use case is when you create a new audience, but the CSV file has some errors. You decide to import the records without errors (using the Upload Rows Without Errors button)and come back later to finish the import after updating the CSV file.

It's not possible to add subscribers to an audience with the Integration tag.

To upload to an existing manual audience:

1. Open the Audience page.
2. Locate an audience and click the three-dot icon.
3. Select Add Subscribers.

The Bulk Add Customers page displays. Now, you can import subscribers with the bulk import tool and CSV (see above) or enter subscribers manually (click here to learn how). 

That's it. 

Your bulk import work is complete!