Multi-User Login & Management

Multi-User Login & Management

tinyEmail is excited to introduce Multi-User Management, a powerful feature designed to improve collaboration, strengthen account security, and simplify user access control.

Whether you’re expanding your marketing team, adding new teammates, or managing a distributed team, this feature makes it easy to provide the right level of access without sharing login credentials.

tinyEmail accounts are no longer limited to a single administrator login. You can now assign one of four access levels — Super Admin, Admin, Billing, and Member — allowing teams to securely delegate responsibilities based on each user’s role.

With these flexible access levels, you can delegate administrative workflows, manage sub-accounts, handle credit top-ups, and route invoices to the appropriate team members — all without sharing credentials or transferring account ownership.

Roles & Permissions

We’ve created specific user roles so each team member has the right level of access to perform their tasks within your account.

1. Super Admin (Account Owner)

By default, Super Admin access is assigned to the email address used during the initial account sign-up. The Super Admin has full account access and final authority over account settings, subscription plans, and team management.
Super Admins can:
  1. Invite and remove users.
  2. Manage account settings, billing, and integrations.
  3. Enable or disable 2FA for the account.
  4. Access all features and account-level settings.
  5. Manage subscription plans and account-level permissions.
  6. Manage team members and their access levels.

NOTE: The Super Admin is pinned to the top of the Members list and marked with an Account Owner badge. The Account Owner cannot be edited, deactivated, or removed by any other user.

2. Admin 

Admins have broad access to the account and can manage day-to-day operations, users, sub-accounts, credits, and API keys. However, they do not have access to subscription plan management or billing information.

Admins can:

  1. Log in and use the platform to create and manage campaigns.
  2. Invite and manage users.
  3. Create and manage sub-accounts.
  4. View sub-account usage.
  5. Top up and manage account credits.
  6. Fully manage API keys, including viewing, creating, and deleting API keys.
  7. Manage account-level settings and supported features.

3. Member 

Member users have limited access focused on standard marketing operations, including campaign creation and management, audience lists, forms, and workflows.

Members can:

  1. Can log in and use the platform to create and manage campaigns.
  2. Can manage audience lists, forms, and workflows.
  3. Can login using email and password.
  4. 2FA is supported.
  5. Cannot view or change billing information.
  6. Cannot access sub-account credits or manage sub-account credits.
  7. Cannot add users. 
  8. The API Management tab is hidden for Members.

4. Billing User

The Billing User role is designed for users who need access strictly to billing-related functions without broader administrative permissions. When you assign the Billing role to a new user, their platform access is strictly limited. Upon logging in, a billing user will only be able to view and interact with:
  1. Payment Information
  2. Billing Information
  3. Invoices and Payment History
  4. Plan changes and upgrades
Billing User will not have access to campaigns, templates, or any other features outside of these billing settings.

NOTE: Only the Super Admin can assign or change the designated Billing Contact.

4. Admin + Billing 

Combines administrative privileges with dedicated billing and invoice management.

NOTE that all billing correspondence is automatically assigned to Billing Users once access is created.

When a team member with the Billing role accepts their invitation and becomes active on the account, the system automatically updates the Billing Notifications to be sent to Billing User. 

If the Billing member is removed from the account, or if their role is changed to something other than Billing, the system will automatically revert Billing notifications  to the original account owner’s email address.


Multiple Billing Contacts:
In cases where multiple team members are assigned the Billing role, each new acceptance updates the system. The most recently active Billing user (i.e., the last member to accept their invitation) becomes the primary contact and will receive Billing notifications.



How to Add a Team Member in tinyEmail

Follow these steps to invite a new user and assign their access level:
  1. Log in to your tinyEmail account.
  2. Click on your profile icon and go to My Account.
  3. Navigate to the Users tab.
       

  4. Click on Add User.
  5. Enter the email address you want to invite and select the appropriate Role (Member, Admin or Billing).






  6. Click "Add Member" to send the invitation.
  7. The invited user will receive an email titled Activate your account access. Ask them to open the email and click the activation link to complete the setup and configure their access.


  8. All set!

Managing User Access

Super Admins and Admins can manage team member access, including:
  • Edit Access: Change a user’s assigned access level.
  • Deactivate: A separate, reversible action that temporarily revokes login access while preserving user history and configuration. Access can be re-enabled at any time.
  • Remove: Permanently deletes the user from the account.
  • Re-send Invitation: Re-send an invitation to a user who has not yet accepted their invitation.
  • Delete: Removed login access, user history and configuration are not preserved.

Audit History

A dedicated History tab on the Members screen records an immutable log of every membership change (invitations, role updates, deactivations, and removals) for compliance and auditing.



This setup enhances both security and accountability across your team. If you have any questions or need assistance, our support team is here to help.